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Customer Relations

Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business & Management)

Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business & Management)

You've read about Customer Loyalty in the "Los Angeles Times", "Dallas Morning News", "Miami Herald"..

£12.33 Ex Tax: £12.33

Initial Lust: The Key to Visual Communication and Brand Marketing (Romancing the Customer)

Initial Lust: The Key to Visual Communication and Brand Marketing (Romancing the Customer)

Initial Lust is the first book in the Romancing The Customer series. It focuses on the principles of..

£5.70 Ex Tax: £5.70

Secret Service - Hidden Systems That Deliver unforgettable Customer Service

Secret Service - Hidden Systems That Deliver unforgettable Customer Service

Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers..

£9.92 Ex Tax: £9.92

The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results...Every Day! (The Ken Blanchard Series)

The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results...Every Day! (The Ken Blanchard Series)

In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients a..

£10.35 Ex Tax: £10.35

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can ..

£11.49 Ex Tax: £11.49

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the..

£12.83 Ex Tax: £12.83

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

In a tight market, your most powerful growth engine and your best protection from competitive inroad..

£11.92 Ex Tax: £11.92

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists

In today's competitive business climate, you can't just satisfy your customers. You have to be bet..

£15.31 Ex Tax: £15.31

Pay Attention: How to Listen, Respond, and Profit from Customer Feedback

Pay Attention: How to Listen, Respond, and Profit from Customer Feedback

Make customer feedback work for your business. Customers are speaking loud and clear through a miri..

£12.56 Ex Tax: £12.56

We: The Ideal Customer Relationship

We: The Ideal Customer Relationship

In this fresh, original book, Steve Yastrow turns conventional sales and marketing on its head by sh..

£14.18 Ex Tax: £14.18

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

A step-by-step guide to designing and implementing an amazing customer service culture In today's c..

£12.56 Ex Tax: £12.56

All for One: 10 Strategies for Building Trusted Client Partnerships

All for One: 10 Strategies for Building Trusted Client Partnerships

Corporate clients are demanding more value from their external advisors, and consolidating their bus..

£19.06 Ex Tax: £19.06

Whats the Secret? To Providing a World-Class Customer Experience

Whats the Secret? To Providing a World-Class Customer Experience

What's the Secrets? gives you an inside look at the world-class customer service strategies at toda..

£15.54 Ex Tax: £15.54

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

This title includes the right phrase for every situation...every time. You've heard it a million tim..

£6.51 Ex Tax: £6.51

Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

Like the international bestseller "Who Moved My Cheese?", "Hug Your Customers" is powerful through i..

£8.75 Ex Tax: £8.75

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