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Mon - Fri 9am - 5pm GMT. Weekends and public holidays are excluded. All items are shipped separately.
Domestic Shipping (UK): Free Shipping. Delivery usually 6 - 8 Working Days from Dispatch
Rest Of World Shipping: Delivery usually 8 -14 Working Days from Dispatch
Deliveries within the UK are sent via economy shipping service and then passed on to Royal Mail for the last part of the delivery, this service does not include any tracking information, on occasion we may use a tracked service for your items.
Deliveries from the UK to overseas are sent via Royal Mail Airmail, once in the destination country these orders are sent using that particular countries standard mail service. There is no tracking information supplied with this service.
We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and bank holidays. Note that transit times may vary, particularly during peak periods or weather conditions.
Returns are permitted and must be initiated by the buyer within 14 days from purchase date.
In order to return an item you must contact us by email to request the return, return shipping must be paid by buyer unless certain circumstances apply, please email for more details.
Under "Distance Selling Regulations" it states that phone calls are not a durable medium for requesting a cancellation. To abide by this we only accept communication in writing, this is either by letter or by email.
If your item has arrived damaged or if we have sent you the wrong item please contact us and include the order number and details. Please do not return your item until you have received a response from us.
Working hours are Monday to Friday 09:00 to 17:00 GMT.
All Emails will be answered in a timely manner during working hours, some emails will be dealt with on a weekend if the time is available.
Please note that from time to time books will be reprinted or revised. On rare occasions customers may receive an updated revised book which may have a revised cover or the description that will have change slightly to that what we have advertised. By purchasing the book from KE Trading Ltd limited you agree that you are happy to receive a revised edition book.
All orders placed will be sent to the address specified at time of ordering, please check your delivery address before you place the order. We currently only accept payment by PayPal. Orders are sent using Royal Mail, Royal Mail Air Service, Royal Mail Special Delivery.
We currently sell our stock on several other market places and sometimes an order for the same book can be made at the same time, in this instance we will have your order shipped from our suppliers or from another selling source. This is so there will be no delay in you receiving your order.
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